RETURN POLICY

For returns, you can send the product together with the completed exchange/return form, via any courier company, within a maximum of 14 days from receiving the package, to the address:

Andreea Raicu International
Str. Paris Nr 7A, Et 1 Sector 1, 

CP 011813, Bucharest
T -  0725760528

 

Any product exchange is subject to stock availability.

 

The shipping cost for the entire exchange procedure is borne by the client.

 

The package must be sent without the cash on delivery option.

 

It is very important to know that we do not accept packages sent via Posta Romana with the option of pick-up from post offices or via Easybox.

If you opt for a refund of the product's value, the payment will be visible in your account within a maximum of 14 days from receiving the return.

 

Any complaint regarding the condition of the delivered products must be brought to our attention within a maximum of 72 hours from receiving the order, by phone or by email at hello@amalin.com, and we will resolve it.

 

In case products cannot be delivered or their integrity is affected during delivery, you can request a refund of the amounts already collected by SC ANDREEA RAICU INTERNATIONAL SRL, but not additional compensation. The maximum value of our company's obligations in case of non-delivery or improper delivery of a package/product is the value of the amount collected for that order.

 

If you have changed your mind about a purchase, you can return the package within 14 calendar days and you will receive your money back, provided that the package is in the same condition as when you received it.